Assets will be directly credited to the recipient address once the transaction is confirmed on the blockchain network. If you deposit into an outsider wallet address, or deposit into via wrong network, Bitunix will be unable to provide any further assistance.
There are 3 steps a blockchain transaction must go through: request - validation - funds credited
① Request: if the withdrawal status on the sending side says "completed" or "succeeded", it means the transaction has been processed, and is sent to blockchain network for validation. However, it doesn't mean that the funds have successfully been credited to your wallet on Bitunix.
② Validation: It takes time for the blockchain to validate each transaction. The funds will only be sent to the recipient platform after the token's required confirmations are reached. Please patiently wait for the process.
③ Funds credited: Only when the blockchain validates the transaction and the required minimum confirmations are reached, will the funds arrive at the recipient address.
When withdrawing currencies like XRP and EOS, users must fill in a tag or memo in addition to the recipient address. If the tag or memo is missing or incorrect, the currencies may be withdrawn but will probably not arrive at the recipient address. In this case, you need to submit a ticket, a correct tag or memo, TXID in text format, and screenshots of the transaction on the sender platform. When the provided information is verified, the funds will be manually credited to your account.