Dear User,
Recently, some users have reported encountering the risk of clipboard hijacking attacks during cryptocurrency deposits. Attackers use malicious software to alter the address in the clipboard, causing the copied address to differ from the actual pasted address, resulting in funds being mistakenly transferred to the hacker's wallet. To help protect your assets, we have put together a detailed guide and security recommendations.
How Clipboard Hijacking Works
Clipboard hijacking is a covert attack triggered by malicious software, with a higher risk during cryptocurrency deposits. When you copy and paste a cryptocurrency deposit address, the malicious program intercepts and alters the clipboard address. This attack typically happens during the deposit process when the copied address differs from the pasted address, causing funds to be sent to the hacker’s wallet.
Attackers spread malware that could infect your device in the following ways:
- Downloading pirated or disguised software
Hackers often disguise themselves as common applications and spread malware through pirated platforms or untrusted websites.
- Email attachments
By pretending to be legitimate emails, they entice users to download and run attachments that may contain malware.
- Document file transfers
Malware disguised as PDF, ePUB, or Word documents may quietly hide in your device, and once opened, it begins to monitor the clipboard.
Once this malware infects your device, it continuously monitors your clipboard. When you copy a cryptocurrency address, the malware automatically replaces it with the hacker's wallet address, resulting in stolen funds.
Therefore, we strongly recommend accessing the Bitunix platform on a clean and secure device to avoid unnecessary losses from device infections.
How to Fully Protect Your Digital Assets
To ensure security, please take the following precautions:
Use trusted antivirus software
- Install professional security software to detect and remove potential threats in real time. Here are some recognized antivirus tools:
- Kaspersky: Provides comprehensive virus protection and robust network threat detection features.
- Norton 360: Includes VPN, password manager, and anti-malware functions.
- Malwarebytes: Specializes in detecting and cleaning malware, particularly effective against clipboard hijacking.
- Bitdefender: Lightweight and efficient, providing advanced protection suitable for everyday use.
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Avoid downloading untrusted software
- Always download applications from official app stores or websites.
- Avoid using pirated or cracked software, as it often contains malware.
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Check device security
- Regularly scan your system for viruses or malware.
- Ensure your device's operating system and antivirus software are up to date.
- Cultivate the habit of verifying addresses
Before completing any cryptocurrency transfer, carefully check that the pasted address matches the original address. A quick scan of the beginning and end of the address is an effective method.
How Bitunix Safeguards Your Asset Security
To ensure the safety of your funds, Bitunix has implemented a range of security measures:
Encryption and Multi-factor Verification
- All deposit and transfer operations are protected using advanced encryption protocols and multi-factor verification to ensure transaction security.
Platform Security Audits and Updates
- We conduct regular security audits to ensure that our platform’s code and systems meet the highest industry standards. All security vulnerabilities are patched promptly.
Real-time Security Alerts and User Support
- We will notify you of potential risks through platform notifications and email alerts, so you can take immediate action. If you encounter any security issues, feel free to contact our support team.
How to Check If Your Device Is Secure and Protect Your Digital Assets
The techniques used by hackers are constantly evolving, but by following these steps, you can greatly reduce the risk of an attack:
Check deposit addresses multiple times
- Always verify the deposit address before completing any cryptocurrency transaction. Even a quick scan of the address can help you spot potential errors or tampering. Make it a habit to double-check addresses, especially during the copy-paste process.
Ensure device security
- If you suspect your device may be affected by malicious software, follow these steps to check:
- Open a text editor (e.g., Notepad or TextEdit) on your device.
- Copy the address from your wallet and paste it into the text editor.
- Compare the pasted address with the original address. If they differ, it’s advised to run a full virus scan.
Regularly check your device
- Keep your operating system and antivirus software up to date to prevent vulnerabilities and ensure no malware is present.
- Contact Technical Support for Assistance
If you suspect that your device has been infected by malware or you're unable to resolve security issues, we recommend contacting the technical support department of your device's manufacturer for further troubleshooting and resolution. You can find the relevant support information on the following official websites for device checks and repairs:
- Apple
If you're using an Apple device, visit Apple's official support page for relevant troubleshooting and fixes: Apple Support
- Microsoft
If you're using a Windows device, visit Microsoft's official support page for security checks and solutions: Microsoft Support
If you're using an Android device, visit Google's official support page to learn how to remove malware: Google Support
Be cautious when downloading files
- Never download software or files from untrusted sources, especially pirated software and cracked tools. These may contain malware that infects your device. Always ensure your downloads are from trusted sources, and scan any new files you download.
Bitunix is committed to providing a safe and reliable cryptocurrency trading environment for our users. Your security is crucial to us, and we will continue to work hard to protect your digital assets from threats.
Thank you for choosing Bitunix. If you have any questions, please feel free to contact our customer support team.
Bitunix Team