Dear Users,
We are pleased to inform you that, as of 21:09 UTC on August 26, 2025, the recent chart display issue on the Bitunix platform has been fully resolved and all services have been restored. We sincerely appreciate your patience and understanding throughout this period.
The incident was unexpected, and we understand the inconvenience it caused. The moment the anomaly occurred, our emergency response plan was immediately activated. Please rest assured that your funds and positions remain completely safe and unaffected at all times. For any trades that may have been impacted during the period, we will take full responsibility and provide proper compensation.
The issue was caused by some abnormal data processing, which led to temporary chart display errors. Our team promptly repaired the affected modules and optimized the system to ensure smoother stability going forward. To prevent similar incidents from recurring, we are expanding our infrastructure, upgrading real-time monitoring, and strengthening our technical framework to deliver a more reliable trading environment.
We are deeply grateful for your trust and support. Every challenge makes us stronger, and it is your confidence that drives us to keep improving. Your trading experience and assets security are our top priorities.
Since its inception, Bitunix has stayed true to its values of professionalism, stability, and innovation. We remain committed to providing users with secure, seamless, and efficient trading services. Our global support team is available 24/7 should you need assistance.
Thank you for standing with us. Together, we will continue building a more resilient and trustworthy platform.
Bitunix Team