Dear Bitunix Users,
Bitunix always believes in the core principles of integrity, transparency, and user focus. We sincerely appreciate the trust that our users place in us, and it is the foundation of everything we do. When unexpected technical issues or extreme market conditions occur, our priority is always to protect our users’ interests. We understand that any disruption can cause concern, and we deeply regret the inconvenience this incident may have caused. Please rest assured that we take full responsibility for any system-related issues and remain fully committed to our users.
On October 29, 2025, between 01:06 and 02:48 UTC, an external price feed anomaly temporarily disrupted our system’s ability to receive real-time market data. As a result, certain trading pairs experienced delayed price updates, and a small number of users noticed inconsistencies between their closing prices and the corresponding market prices during that period. After completing a comprehensive investigation and data restoration, our technical team conducted a full impact assessment and developed the following compensation framework for affected closing trades.
Compensation Framework
To ensure fairness, compensation will be based on the difference between a user’s actual closing price and the normalized market price at that time.
The normalized price refers to the highest or lowest price of the corresponding one-minute candle after K-line data was restored, representing an accurate market reference.
- For Long Positions:
Compensation = (One-minute high at closing time − User’s average closing price) × Position size
- For Short Positions:
Compensation = (User’s average closing price − One-minute low at closing time) × Position size
Example:
Suppose you held a short position in ETHUSDT:
- Actual closing (stop-loss) price: 4,000 USDT
- Position size: 10 ETH
- One-minute high at closing time: 3,928.02 USDT
- One-minute low at closing time: 3,910 USDT
Using the formula: (User’s average closing price − One-minute low at closing time) × Position size = (4,000 − 3,910) × 10 = 900 USDT
In this example, the user would receive a compensation of 900 USDT.
However, if a user’s closing price was better than the normalized market price, meaning they gained additional profit during the disruption, Bitunix will not reclaim that extra profit.
Commitment to Users
We acknowledge that this incident originated from a system issue on our side, and users should not experience any adverse consequences as a result. Moving forward, Bitunix will continue to strengthen its system stability, data integrity, and risk control mechanisms to prevent similar incidents.
We appreciate your understanding and continued trust. Bitunix remains committed to providing a secure, stable, and transparent trading environment. For any inquiries, please contact our Live Chat or email us at support@bitunix.com.
The Bitunix Team
October 29, 2025