Thank you for using Bitunix's services. This article aims to guide you through the different ways to contact customer service so that your issues can be resolved promptly.
How to contact online customer service in website page？
How to contact online customer service in APP？
How to submit a question/inquiry？
How to contact customer service via email？
How to contact online customer service in website page？
Step 1:
Find the online entry in the bottom right corner of the Bitunix website homepage or help center page.
Step 2:
Open the dialog box and follow the on-screen instructions to select the corresponding question type.
How to contact online customer service in APP？
You can click the headphone icon on the app's homepage or the "Customer Support" on your profile page to start your online conversation directly.
How to submit a question/inquiry？
Step 1:
Login Bitunix website help center page.
Step 2:
Slide the question categories and select your question type.
Step 3:
Click the “Submit” button to submit your ticket request. Customer Service will then follow up with you via email regarding your issues.To help us locate and resolve your issue more quickly, please provide a complete description of the problem and relevant screenshots.
How to contact customer service via email？
You can also send a description of the problem and relevant screenshots to our official Customer Service email address Support@bitunix.com directly from your registered email address.