Some reasons may cause our assets to be frozen:
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There are orders not filled
If you have orders that are not filled, related assets will be frozen. You can find your order under 'open order' and choose to cancel the unfilled order.
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There are pending withdrawal
If there is a withdrawal pending, the related assets will also be frozen. Please get in touch with customer service to check if your withdrawal is pending for too long.
If the above conditions are not met, please submit a request or contact our online customer and provide your UID, registered email or registered mobile phone number, and we will make a detailed inquiry for you.