Network Connection Troubleshooting Guide – Bitunix Help Center

Applicable Scenarios

This guide applies when users experience access issues that may be caused by ISP restrictions or an unstable network connection. Common symptoms include:

Web: The homepage loads only the navigation bar, while the rest of the content does not load.
Browser: The browser shows an ERR_TIMED_OUT error when opening the website.
App: Dynamic resources fail to load.

Web Solutions

Based on technical checks, these access issues are often caused by interference from your local internet service provider (ISP). You can try the following methods in order:

Option 1: Use Alternative URLs (Recommended)

If you cannot access the main site, try the alternative URLs below. They provide the same functionality and performance and are safe to use:

Option 2: Change Your DNS Settings

You can change your device or computer DNS to 8.8.8.8 (Google Public DNS).

Option 3: Use a VPN or Proxy

If you have a VPN or proxy available, try accessing the website through it.

App Solutions: Switching Server Nodes

If data loads slowly in the app, you can switch your connection node using the Select Server feature.

Default setting: Set to Auto Select so the system connects you to the best available node automatically.
Manual selection: In addition to Auto, several server nodes are available for manual selection.

Method A: Manually Switch Server

If the connection feels laggy, manually switch to a node with lower latency.

Tap your Avatar in the top-left corner of the Home page.
Go to Account Center.
Tap Server Switch.
In the list, choose the node with the lowest latency (ms) or the one highlighted in green.
After selection, the pop-up will close automatically, indicating the switch is complete.

Method B: Weak Network Prompt

When you are on the Futures or Spot trading page and the system detects a weak network:

A Weak Network banner will appear at the top of the screen.
Tap the arrow on the banner to quickly open Server Switch and change nodes.

Method C: Network Disconnected

If the banner shows Network Disconnected (and there is no switch arrow):

Switching server nodes will not resolve the issue in this state.
Check your phone’s connection first (for example, turn off Airplane Mode, switch between Wi-Fi and mobile data, or try again after the network is restored).