Question : How to calculate the handling fee?
Handling fees can be found here: https://www.bitunix.com/service/handling-fee
Question : How to increase my daily withdrawal limit?
If you need a higher daily withdrawal limit, after obtaining KYC2 Advanced ID Verification, submit a ticket providing the following information: your Bitunix UID, the name of the currency you want to increase the withdrawal limit of, and your desired limit.
Question: Does Bitunix have official Telegram groups and official Twitter accounts?
Bitunix official Telegram group: https://t.me/bitunixglobal
Bitunix Official Twitter account: https://twitter.com/bitunix
Feel free to start a live chat with our customer service agents, submit a ticket or email us whenever you have questions.
Question: It says the phone number was already taken when I tried to link my phone number to my account. Why?
One phone number can only be linked to one account or used as username. If the said phone number is not linked to your own Bitunix account, we recommend that you link another phone number that is also yours to your account. If the said phone number is linked to your own Bitunix account, you need to unlink it from that account first.
Question: How to deposit funds?
Go to "Wallet" - "Deposit" on Bitunix website. Follow the instructions and provide the needed information. Then transfer the funds to the deposit address. You can follow the instructions here: How to deposit your assets into Bitunix
Question: How to withdraw funds?
Go to "Wallet" - "Withdraw" on Bitunix website. Follow the instructions and provide the needed information. Note: Digital assets can only be withdrawn to wallets. Please make sure the recipient address is correct before transferring assets. You can follow the instructions here: How to withdraw your assets from Bitunix
Question: Funds are not arriving after deposit. Why?
Please check the block records first to make sure that the funds have been successfully sent. Then check if the deposit address is correct. If both are positive but the funds are still not arriving, please contact us and provide your UID, name of the deposited currency, amount, time and the TXID.
Question: Funds are not arriving after withdrawal. Why?
Copy the TXID of the withdrawal in "Recent Withdrawals". Check if the funds are sent successfully in block records using the TXID. If funds are successfully sent but still have not arrived, please contact the recipient platform or wallet. If there is no block record of the withdrawal, contact Bitunix customer service for assistance.
Question: Is the leverage ratio in contract trading directly related to the final profit?
The PNL of the contract is calculated by the number of positions. The leverage ratio determines the number of positions opened. The higher the leverage ratio, the lower the cost. The more positions opened, the easier it is for forced liquidation to be triggered.
Question: How to calculate the reward ratio of contract trading?
Reward ratio of contract trading = Unrealized PNL (USD)/ Margin * 100%
Question: What will happen to a position in contract cross margin mode when the other position has been forced to liquidate?
In cross margin mode, if a position is liquidated while the other position is still making profits, the unrealized PNL of the profitable position can be used as margin. One position is forced to liquidate. Consequently, the margin of the other position will be reduced, and the liquidation price will change too.